Clients Charter


Smallholders Development Section

  1. Receives and processes applications for rubber planting throughout the year.
  2. All applications will be processed in the district level, and eligible applications will be sent to the Head Office within three (3) months.
  3. All applications are processed and submitted to the Fund “B” Committee meeting before September of the current year for consideration.
  4. Approved applicants will be notified one (1) month after the meeting of the Fund “B” Committee. Cleaning, measuring and planting works will be completed by 31 December of the following year.
  5. Maintenance will continue until 75 percent of the circumference of the planting area reached 15″ before returning it to the customer.

Industrial Operations Section

  1. Processes applications for marketing services of smallholders within one (1) month.
  2. Rubber purchasing service at the farmgates are provided at least once every two (2) weeks in accordance with the schedule set.
  3. The official rubber price to be announced by Sabah Rubber Industry Board every work day.
  4. Payment for purchase of rubber made ​​in cash on the day of purchase, and paid for by credit payment will be made ​​within seven (7) business days.

Rubber Settlement Scheme Section

  1. Monthly revenue payments will be implemented within seven (7) days of the following month.
  2. Cash payment for tapping will be made on the same day, that is after purchase.

Administration Section

  1. Customer complaints to be taken action within one (1) week after investigation is completed.
  2. Staff development planning is implemented as follows:-
    1. At least two (2) employees from the Management and Professional group attend training/course/seminar in a year.
    2. At least six (6) employees from the Support I group attend training/course/seminar in a year.
    3. At least three (3) employees from the Support II group attend training/course/seminar in a year.
  3. Equipment and vehicle maintenance planning to be done twice (2 times) in a year.
  4. Building maintenance planning to be done once (1 time) in a year.
  5. Receipt of documents to be made known to the General Manager / relevant officer within three (3) days from the date of receipt.

Finance Section

  1. Annual budget of the following year to be prepared every October of the current year and certified by the Finance Committee and afterwards approved by the Board of Directors in December of the current year.
  2. Claims are paid within one (1) month from the date of bill submitted after certified for payment.
  3. Local purchase order (LPO) and general works order (GWO) issued within one (1) week after approved by the General Manager.
Information in this page was last updated on 1 February, 2013.